At DanishDeal, we want to make sure you’re completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 7-day returns and exchange policy to ensure a hassle-free experience. Please read the following terms carefully.
1. Returns
- Eligibility for Returns:
- You can return items within 7 days of receiving your order.
- The product must be in unused, unworn, and resellable condition.
- All original tags, packaging, and accessories must be intact and included with your return.
- Non-returnable Items:
- Certain items are non-returnable for hygiene and safety reasons, including:
- Jewelry
- Intimate apparel
- Accessories that have been opened or used
- Products that have been altered, damaged, or have had tags removed are not eligible for returns.
- Certain items are non-returnable for hygiene and safety reasons, including:
- Return Process:
- To initiate a return, please contact us within 7 days of receiving your order via email at info@danishdeal.com or phone at+92-321-2562228 .
- After we confirm your return request, we will provide return instructions.
- Return Shipping Fees: Customers are responsible for the return shipping cost unless the product is defective or incorrect.
2. Exchanges
- Eligibility for Exchanges:
- You can exchange items within 7 days of receiving your order for a different size, color, or model (subject to stock availability).
- Exchange Process:
- Contact us within 7 days to request an exchange. We will guide you through the process and assist in selecting the item you’d like to exchange for.
- Shipping for Exchanges: You will be responsible for the return shipping cost for the exchanged item. However, the cost of shipping the new item to you will be covered by DanishDeal if the exchange is due to a product issue or error on our part.
3. Refunds
- Refund Process:
- Once we receive the returned product and confirm its condition, we will issue a full refund to your original payment method.
- Refunds will be processed within 7 business days of receiving the returned item, depending on your payment method or bank processing times.
- Please note, shipping fees are non-refundable, and the customer is responsible for the return shipping charges unless the product is defective.
- Partial Refunds:
- If the returned product is damaged, used, or missing parts, we may issue a partial refund based on the item’s condition.
4. Damaged or Defective Products
- If you receive a damaged or defective product, please notify us within 7 days of receiving your order.
- We will either issue a full refund, process a replacement, or offer an exchange, depending on availability.
- For defective items, DanishDeal will cover the cost of return shipping.
5. How to Contact Us
For any questions, concerns, or to initiate a return or exchange, please reach out to us:
- Email: info@danishdeal.com
- Phone: +92-321-2562228
- Address: Nazimabad no. 1 Karachi, Pakistan
6. Changes to Our Returns and Exchanges Policy
We may update or modify this 7-Day Returns and Exchanges Policy at any time. Any changes will be posted here, and they will apply to orders placed after the update.
Thank you for choosing DanishDeal! We value your satisfaction and are here to help ensure your shopping experience is smooth and enjoyable.